Terms and conditions

Last Updated: December 14, 2018

These Conditions can be saved electronically or printed by all users of our Website. Whilst they remain posted on our page, these Conditions will apply to all transactions carried out via our Website, e-mail or/ and by telefone

The afore mentioned brand Maami Home, is legally represented by company TCC Whitestone, Unipessoal, Lda, with headquarters at Rua Faria Guimarães 1139, 4200-293, Porto, Portugal.


PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE SITE. These Terms of Use constitute an agreement MAAMI HOME and you. We recommend that you print out a copy of these for your records.

By using the Sites, you affirm that you are able and legally competent to agree to and comply with these Terms of Use. If you do not agree to these Terms of Use or if you are not legally competent to agree to them, then you may not use the Site.

Please note that these Terms of Use contain provisions that govern the resolution of claims between us and you.

The access to and use of this web site as well as the purchase of products on maamihome.com/en are based on the assumption that these General Terms and Conditions of Use have been read, understood and accepted by you.

Request for further information can be made through our Customer Service by sending an e-mail to info@maamihome.com.

For any legal information, go to the sections Costumer Service on the footer of the website or to our Privacy Policy.

You should regularly access this section on the web site in order to check the publication of the most recent and updated General Terms and Conditions of Use.

If you do not agree to all or part of our General Terms and Conditions of Use, please do not use our website.

The access to and use of maamihome.com, including display of web pages, communication with MAAMI HOME downloading product information and making purchases on the website, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity.

Privacy & Security

Please review our Privacy Policy, which is incorporated inour website footer and also governs your use of the Site. To the extent there is a conflict between the terms of the Privacy Policy and these Terms of Use, the Terms & Conditions govern.

Information security is important to MAAMI HOME. We have established appropriate physical, electronic and managerial safeguards to protect the information that we collect from or about our users. MAAMI HOME does, however, reserve the right at all times to disclose any information as seems necessary to satisfy any applicable law, regulation, legal process or governmental request.

Product Features

We reserve the right, without prior notice, to discontinue products or change specifications on products.

Many finishes are applied by hand and may vary in color, tone and character. MAAMI HOME will make every effort to match all the finishes, no guarantee can be made of an exact match. We do not guarantee finishes against fading and oxidizing throughout the years.

Variations in color and veining are inherent in stone and wood and considered to be part of the natural beauty of the material.

Plugs and switches are included and in accordance with the standards of the country to which the product is destined. Any other controls, such as dimmer controls are not included.

MAAMI HOME is free to commit any design changes without prior notice. Images on the catalogue or website may vary from the final product. They work every day to enhance our products quality, aesthetics, usability and reliability.

MAAMI HOME may modify these General Terms and Conditions of Sale at any time. Therefore, the Customer is asked to accept the General Terms and Conditions of Sale in force at the time of purchase, a copy of which will be sent to the Customer at the e-mail address provided by the Customer.

These General Terms and Conditions of Sale are published on the Site for the Customer's knowledge, store and reproduction.

Product Customization

MAAMI HOME reserves the right to change the price depending on the product features (materials and finishes).

The Customer must provide a valid e-mail address, company name, company address and other relevant information under these General Terms and Conditions of Sale. Any information concerning the order will be sent using these data.

Contract / Hospitality Orders

MAAMI HOME has the ability to customize existing products or new products to meet contract specifications. These orders will necessitate special pricing based on quantity and features.

Please contact us for contract quotes.

Product Price Indication

When you go to MAAMI HOME online store you will be able to see most of the products prices. If a price does not appear, you shoud get in touch with us in order to have access to it

MAAMI HOME registered members can see the retail price with a strikethrough and a trade offer. If a price does not appear, you should get in touch with us in order to have access to it.

The values on our Euro and Dollar Price List are public and replaced any other published or advertised before.

Prices always refer to a single unit and VAT is not included in the price. All legal taxes and fees must be subsequently added to the price, when applicable.

All prices are quoted on EX WORKS Porto, Portugal. They do not include any transportation cost or fees.

After payment it might not be possible to change the data in your invoice, therefore, please, double check the filled info before submission.

All pieces are company’s property until payment in full is received. MAAMI HOME reserves the right to defer the dispatch date until the balance amount of the order is received.

Standard packaging is included in the price.

Waranty & Disclaimer

When issues arise, MAAMI HOME reserves the right to determine whether a replacement or repair is most appropriate, and if there is place to respond on behalf of waranty, covering possible manufacturing defects.


All orders only go to production after MAAMI HOME has confirmed that transaction was completed successfully.

The payment made by wire transfer (in Euros) and the confirmation (receipt) of the transfer must be sent along with the signed/stamped receipt by phone (+351 220 924 778) or e-mail (info@maamihome.com).

Payments are non-refundable, execpt in special cases (for exemple if there is a peace that has na error recognised by us) before the goods are shipped.

We offer different methods for payments: All information about them appear in the check out page.

Shipping & Delivery


  1. Shipping arranged by the vendor

    Pick up in our warehouse by your own means (ex-works)

  2. Products shall be delivered to the address indicated by you in the order.

  3. Deliveries will be sent once funds are received in cleared funds by the Vendor.

  4. For each order, the Vendor shall invoice the purchased products by email or by post to customer, depending on the applicable laws and regulations. The invoice will be based upon the information provided by you at the time of the order. No changes are possible after the it has been emitted.

  5. When shipping is arranged by the Vendor, purchased products shall be delivered by a forwarding service; products will be delivered on working days (thus excluding Saturdays, Sundays and local or national holidays) within the hear by terms indicated or during the check out process.

  6. At the time of delivery of the purchased products by the shipping company, you (or a nominated representative) is required to verify and sign:

    1. that the number of items being delivered corresponds to that indicated on the delivery note;

    2. that the packaging and its seals are intact, undamaged, not wet or altered in any manner;

    3. When damages appear, the receiver must, always, mention that at the forwarders CMR or AWB.

  7. MAAMI HOME does not take responsibility whatsoever, for any damages resulting from handling, loading or unloading by people acting on behalf of the receiver.

  8. Whenever the client chooses to transport the product(s) by his/her own method or mean, MAAMI HOME will be free of any charges or responsibility over events that might occur during transportation.

  9. Outside of the European Union

    1. Orders shipped outside of the European Union may be subject to import duties;

    2. For orders with non-European final destinations, MAAMI HOME reserves the right to issue the export document which has an additional cost of 80€ / 80$ per invoice.


Storage fees may apply up to 5€ per m3 per week if shipment arrangements have not been made within ten (10) business days of the schedule shipping date.

Claim & Return Policy

Should the article received fail your expectations in any way, please provide written claim to MAAMI HOME within the first 48 hours after reception. Photographic evidence supporting your allegation must be sent by email to: info@maamihome.com or the respective sales representative. Upon confirmation of any defect, MAAMI HOME compromises to replace the defective part/piece integrally, within a period agreed with the client. MAAMI HOME might ask you to return the defective product in its original package before any replacement can be send.

Any question that may arise from the interpretation, application or obedience to the Terms and Conditions must be viewed and resolved in accordance with the laws of Portugal.

MAAMI HOME will not be liable for any damages that might occur from handling and/ or installation by persons acting on behalf of the client / receiver.

Clean & Care

For more information on clean and care see this page "Clean and Care”

Website Account Members

MAAMI HOME reserves the right, at any time and in its sole discretion, to change the Program Terms. When we post material modifications, we will revise the “Last Updated” date at the top of this section.

Your use of the Program constitutes your agreement to be bound by such terms, as revised. We encourage you to periodically review this section for the latest terms. If you object to any update to the the program terms, your sole recourse is to stop using it.

The MAAMI HOME Professional Program is exclusively for users of the Site who have enrolled in the MAAMI HOME website in accordance with the terms presented here. The account member is designed to provide Program Members with additional benefits and exclusive services.

Members may have multiple authorized user accounts. Each Program Member acknowledges and agrees that each authorized user account shall have access to all information related to such Program Member’s account and that MAAMI HOME shall have no liability in connection therewith.

Program Members can make account changes by emailing info@maamihome.com .

MAAMI HOME, in its sole discretion, may cancel a member’s account at any time, with immediate effect and without notice, for any reason (including, without limitation, if we believe that such Program Member has violated these terms or or the terms and conditions of the website). 

The services and benefits provided through our client area are the sole property of MAAMI HOME and are not the property of any member. Upon any cancellation or termination of any account, all services and benefits will be forfeited, and the applicable member will no longer be able to participate in the program unless, in the case of a voluntary account cancellation.

Promotions, Sales Terms & Conditions

The following terms and conditions apply to anyone that is purchasing from our store. By doing your purchases you are accepting these Terms. All our promotions have an expiration date. For each promotion there are always special conditions which you should always see in the online store.

MAAMI HOME reserves the right to change these Terms from time to time in its discretion. Such revised terms will be effective as to any promotionals after the date said revised Terms are posted in our website.

Copyright Policy

All rights reserved.

No part of MAAMI HOME design pieces may be reproduced, distributed, or transmitted in any form or by any means, including prototyping, 3D drawings, or other electronic or mechanical methods, without the prior written permission of the brand, except noncommercial uses permitted by copyright Law.

For permission requests, write to the brand, addressed “Attention: Copy Right permission,” at info@maamihome.com .

Send Us Your Suggestions

Customer opinion is very important to us. We are always looking for ways to serve you better.

Email: info@maamihome.com

Phone: +351 220 924 778


You can get in touch with our team for more information about purchase online, you may contact online store, by email info@maamihome.com or phone/whatsapp +351 220 924 778.

For further information and assistance on the methods of purchase online you should contact joana@tccwhitestone.com

Amendments & updates

MAAMI HOME reserves the right, at any time, to change these Terms of Use due to new laws and regulations or other reasons.

The Terms and Conditions shall be effective as of the date of publication on maamihome.com and shall therefore apply to orders submitted after that date.

We will notify you of any change to these Terms of Use by updating the "Last Updated" date at the top of this webpage.