Terms and conditions

Last Updated: December 22, 2020

I. GENERAL TERMS

This website is operated by Maami Home, represented by TCC Whitestone, Lda, with headquarters at Rua Norton de Matos 835 – Gulpilhares – 4405-671 Vila Nova de Gaia, Portugal. Throughout the site, the terms "we" and "our" refer to the Maami Home brand. All information, tools and services available on this site and/ or online store are provided by TCC Whitestone, Lda, and are subject to your acceptance of all terms, conditions, policies and notices stated therein.
When visiting our website and/ or online store, subscribing to our newsletter, registering as a user and/ or making a purchase in our online store, you are automatically involved in our "Service" and committing yourself with the terms and conditions of our website and/ or online store referred to here and/ or with additional information available by link or in the FAQs. These Terms of Service apply to all users of the website and/ or online store, and social media platforms and similar, belonging to the Maami Home brand, including, without limitation, visitors, suppliers, customers, merchants and/ or content contributors , through comments, recommendations, comments and testimonials. You should read these Terms of Service and Conditions carefully before accessing or using our website and/ or online store, as well as our associated digital marketing platforms. By accessing or using any part of the website and/ or online store, you agree to be bound by these Terms of Service. If you do not agree with all the terms and conditions of this contract, you will not be able to access the site or use any existing service on it or one directly from the user.
Any new features or tools added to the current online store will also be related to the Terms of Service. For this reason, you should always review the current version of the Terms of Service and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service and Conditions whenever justified, for example, due to updates and/ or changes in our website and/ or online store. It is your responsibility to check this page periodically. Continued access to our website and/ or online store after any changes are posted will constitute acceptance of those changes.

 

II. ONLINE STORE TERMS

By agreeing to these Terms of Service, you declare that you are of legal age or that you have given consent to any of your minor dependents to register in the same way on our online store and make purchases of our products through. We do not allow our products to be used for any illegal or unauthorized illegal use, nor can you, in using the Service, violate any laws in your jurisdiction (including, without limitation, such as copyright laws). The transmission of worms or viruses or any code of a destructive nature is prohibited. In that case a lawsuit will be launched against you. Violation of any of the Terms will result in the immediate cancellation of your account and the blocking of your access to our online store and associated store platforms.

 

III. GENERAL CONDITIONS

We reserve the right to refuse access to anyone, for any reason, at any time to our website, online store and digital marketing platforms associated with the Maami Home brand.
You understand and accept that your data (not including credit card information) can be transferred without encryption and that such transfers may involve:

1. Transmissions over multiple networks
2. Changes to adapt and adapt to technical requirements for connecting networks or devices.

Credit card information is always encrypted when downloading over networks. You further agree that you are prohibited from reproducing, duplicating, copying, selling, reselling or exploiting in a proven manner and for personal or commercial purposes, any part of our Service, use of the Service or access to the Service or any contact on the website through which the service is provided without the express written permission of TCC Whitestone, Lda.

 

IV. BUY ONLY FOR PERSONAL USE

You can buy Maami Home brand products for personal use only and not for resale or duplication (counterfeiting). When placing your order, you certify that you are purchasing the products for personal use only and not for resale or duplication. We reserve the right to refuse orders for any reason, without explanation.

 

V. CLARITY AND UPDATE OF INFORMATION

We are not responsible if the information provided on this website is not completely clear or explicit to you, or is out of date. The content of this website and/ or online store is made available only to inform, describe and/ or involve, and should not be used as a sole basis for making decisions. In case of doubts or additional clarifications, you should contact us by email or consult primary information sources, more accurate, more technical, more complete or more timely. Trust in the content of this website is at your own risk. We reserve the right to modify the content of our website at any time, but we are under no obligation to update any information on it immediately, unless the online store indicates a sold-out product or a promotion applied to the product in open campaigns. . You agree that it is your responsibility to monitor the changes we make to our website.

 

VI. MODIFICATIONS TO THE SERVICE AND PRICES

Our products prices are subject to change without notice. We reserve the right, at any time, to modify or discontinue the Service (or any part of it or its content) without notice. We will not be responsible to you or any third party for any modification, price change, application of promotions and/ or discounts open and/ or associated with marketing campaigns, suspension or discontinuation of collections or products from the online store.
 

VII. PRODUCTS

Certain products or services may be available exclusively online through our website. These products or services may have limited quantities and are subject to our current Return Policy. We will make every effort to display, as accurately as possible, the actual colours and include varied images of our products that appear in the online store. However, we cannot guarantee that the colour display of the product on the screen of your computer or your mobile device is adequate, since this depends on the filters applied by the brands of computer equipment. We reserve the right, but are not obliged, to limit sales of our products or services to any person, geographic region or jurisdiction. We can exercise this right on a case-by-case basis. We also reserve the right to limit the quantities of any products or services we offer, as well as access to campaigns, promotions and/ or discounts. All descriptions of collections, products or product prices in our online store are subject to change at any time, without notice, and in accordance with our criteria. We reserve the right to discontinue any product at any time. Any offer relating to any product or service made on this website may be cancelled if the user fails to comply with the terms and conditions. We do not guarantee that the quality of any product, service, information or other material purchased or obtained by you meets your expectations. We also do not guarantee that any errors in the Service will be corrected immediately.

Product Features

• We reserve the right, without prior notice, to discontinue products or change specifications on products.
• Many finishes are applied by hand and may vary in colour, tone and character. MAAMI HOME will make every effort to match all the finishes, no guarantee can be made of an exact match. We do not guarantee finishes against fading and oxidizing throughout the years.
• Variations in colour and veining are inherent in stone and wood and considered to be part of the natural beauty of the material.
• Plugs and switches are included and in accordance with the standards of the country to which the product is destined. Any other controls, such as dimmer controls are not included.
• MAAMI HOME is free to commit any design changes without prior notice. Images on the catalogue or website may vary from the final product. They work every day to enhance our products quality, aesthetics, usability and reliability.
• MAAMI HOME may modify these General Terms and Conditions of Sale at any time. Therefore, the Customer is asked to accept the General Terms and Conditions of Sale in force at the time of purchase, a copy of which will be sent to the Customer at the e-mail address provided by the Customer.
• These General Terms and Conditions of Sale are published on the Site for the Customer's knowledge, store and reproduction.

Product Customization

• MAAMI HOME reserves the right to change the price depending on the product features (materials and finishes).
• The Customer must provide a valid e-mail address, company name, company address and other relevant information under these General Terms and Conditions of Sale. Any information concerning the order will be sent using these data.
• Contract / Hospitality Orders
• MAAMI HOME has the ability to customize existing products or new products to meet contract specifications. These orders will necessitate special pricing based on quantity and features.
• Please contact us for contract quotes.

 

VIII. ACCURACY OF ACCOUNTING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place on our online store. We may, at our sole discretion, limit or cancel quantities purchased per person, per family or per order. These restrictions may include orders placed by or under the same customer account, the same credit card and/ or orders that use the same billing and/ or delivery address. If we make a change or cancel an order, we can try to notify you by contacting you via your email and/ or billing address and/ or phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our discretion, appear to be placed by resellers, merchants or distributors. You agree to provide current, complete, true and accurate purchase and account information for all purchases made on our online store. You also agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you if necessary for further clarification or Customer services.

 

IX. OPTIONAL TOOLS

We can give you access to third-party tools that we do not monitor, nor do we have any control over the information they collect about you. Accordingly, you acknowledge and agree that we provide access to these tools "as available" without guarantees, representations or conditions of any kind and without any belonging to them. Therefore, we safeguard ourselves from any liability arising out of or related to the use of optional third-party tools. Any use you make of these optional tools offered by the website is entirely at your own risk and discretion. You should therefore ensure that you are familiar with and approve the terms on which the tools are provided by their suppliers. Eventually, in the future, we may offer new services and/ or resources through the website (including the launch of new tools and resources). These new features and/ or services will also be governed by these Terms of Service.

 

X. THIRD PARTY LINKS

Certain content, products and services available through our Service may include materials from third parties. Third party links on this site may direct you to sites that are not affiliated with TCC Whitestone, Lda. Therefore, we are not responsible for examining or evaluating the content or its accuracy, and we do not guarantee nor will we have any responsibility for any third party materials or websites, or for any other third party materials, products or services. We are not responsible for any damage related to the purchase or use of goods, services, resources, content or any other transactions made in connection with third party websites. Carefully review third party policies and practices, and make sure you understand them before starting any transaction. Complaints, concerns or questions about third party products should be directed to them and not to the Maami Home brand.

 

XI. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send specific content (for example, participation in contests) or if you spontaneously send us ideas, suggestions, proposals, plans or other materials, testimonies or recommendations, subscribe to evaluation forms, either online, by email , mail or any other means (which we will collectively refer to as “comments” from here on), you agree that we can, at any time, without restrictions, edit, copy, publish, distribute, translate and use in any means of dissemination and advertising brand Maami Home. That said, we have no obligation to:
A. Keep any comments confidential.
B. Pay compensation for any comments.
C. Respond to any comments.
We may, but are under no obligation, monitor, manage, edit or remove content that we deem to be unlawful, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable, or that violates the intellectual property of any part of these Terms of Service. You agree that your comments will not violate any third-party rights, including copyright, trademark, privacy, personality or other personal or proprietary rights. You also agree that your comments will not contain defamatory, illegal, abusive or obscene material, nor will they contain computer viruses or other malware that may affect the operation of the Service or any platform related to our website and/ or online store. You may not use a fake email address, pretend to be someone else, or mislead us about the source of any comments. Therefore, you are solely responsible for any comments you make and for their accuracy. We are not responsible for any comments posted by you or third parties on our website and digital marketing platforms associated with the Maami Home brand.

 

XII. PERSONAL INFORMATION

The sending of personal information through the online store and/ or website is governed by our Privacy Policy. You should read our privacy policy carefully before continuing to use our website and/ or subscribe to our newsletter and/ or register with our online store and/ or any digital marketing platform associated with the Maami Home brand (namely, social networks and blog).

 

XIII. ERRORS, INACCURACIES AND OMISSIONS

Occasionally, there may be information on our website or on our online store that contains typographical errors, inaccuracies or omissions that may be related to product descriptions, prices, promotions, offers, product shipping rates, delivery times and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any inaccurate information on the Service or anywhere on the website at any time, without prior notice (including after submitting the order). We do not undertake any obligation to update, change or clarify information on the Service or anywhere on the website, including, without limitation, pricing information, except as required by law.

 

XIV. PROHIBITED USES

In addition to other prohibitions set out in the Terms of Service, you are prohibited from using the website or its content to:
A. any illegal purpose.
B. ask third parties to carry out or participate in illegal acts.
C. violate any local, international, federal, provincial or state regulations, rules, laws or ordinances.
D. infringe or violate our intellectual property rights or the intellectual property rights of others.
E. harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, nationality or disability.
F. send false or misleading information.
G. upload or transmit viruses or any other type of malicious code that may be used to affect the functionality or operation of the Service or any related website, other websites, the hosting server of our website and/ or online store or the Internet;
H. collect or track the personal information of third parties.
I. send spam, phishing, pharm, pretext, spider, crawl, or scrape.
J. for any obscene or immoral purpose.
K. interfere with or circumvent the security features of the Service or any related website, other websites, our hosting server or the Internet.
We reserve the right to terminate the use of the Service or any part of our website for violating any prohibited use.

 

XV. INTELLECTUAL PROPERTY RIGHTS

All elements of the website, whether visual or sound, are protected by copyright, trademarks or patents. Consequently, they are the exclusive property of TCC Whitestone, Lda. Any user who has a personal website on the Internet and who wishes to place on his website a direct link to the website www.maamihome.com, must request authorization from TCC Whitestone, Lda. In all cases, any hyperlink, even if tacitly authorized, must be removed if requested by TCC Whitestone, Lda. Any breach of these conditions can lead to our filing of a criminal complaint.

 

XVI. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We do not guarantee, represent or assure that the use of our service will be uninterrupted, adequate, safe or error-free. We do not guarantee that the results that can be obtained using the service are accurate or reliable. You agree that, from time to time, we may remove the service for indefinite periods or cancel the service at any time, without notice. You expressly agree that the use or inability to use the service is at your own risk. The service and all products made available through the website and/ or online store are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranty or condition of any kind, express or implied, including all implied warranties or conditions of merchantability, commercial quality, fitness for a particular purpose, durability, title and non-infringement.
In no event will the Maami Home brand, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers and/ or consultants be held responsible for any injury, loss, or improper, direct, indirect, accidental claim , punitive, or consequential damages of any kind for misuse of the product and misuse or careless use of the services, including, without limitation, lost profits, lost revenue, lost savings, lost data, replacement costs or any similar damages, whether based on contract, tort (including negligence), strict liability or otherwise, arising from your use of any service or product purchased using the service or any other claim related in any way to your use of the service or any product, including , among others, errors or omissions in any content or any loss or damage of any nature incurred as a result of use of the service or any content (or product) published, transmitted or otherwise made available through the service, even if you are advised of its possibility

 

XVII. INDEMNITY

You agree to indemnify, defend and exempt the Maami Home brand and its partners, suppliers, subsidiaries, affiliates, promoters, executives, directors, agents, contractors, service providers, consultants, subcontractors, interns and employees, from any claim or requirement, including reasonable attorney fees due or arising from your breach of these Terms of Service and Conditions and Privacy Policy or failure to comply with the laws regarding the duties of digital consumers and the rights of brands with an online presence.

 

XVIII. SEVERABILITY

In the event that any disposition of these Terms and Conditions of Service is found to be illegal, void or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law, and the non-applicable part will be considered separate from these Terms and Conditions of Service. This determination will not affect the validity and applicability of any other remaining dispositions.

 

XIX. CESSATION

The obligations and responsibilities of the parties incurred prior to the termination date will survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by you or us. You can terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or when you stop using our website and/ or online store. If, in our sole discretion, you fail, or suspect that you have failed, to comply with any term or provision of these Terms of Service, we may also terminate this agreement with you at any time without notice, and you will remain responsible for all data due up to and including the date of termination; and/ or, consequently, may deny access to our services (or any part of them).

 

XX. TOTAL AGREEMENT

If we fail to exercise or comply with any right or provision of these Terms of Service, this will not constitute a waiver of that right or provision. These Terms of Service and any operational policies or rules published by us on this website or in relation to the Service constitute the entire agreement and understanding between you and us, and govern the use of the Service, replacing any previous or current agreements, communications and proposals. Any ambiguities in the interpretation of these Terms of Service should not be used against the drafting party.

 

XXI. APPLICABLE LAW

These Terms of Service and any separate agreements by which we provide the Services will be governed and interpreted in accordance with the law in force in Portugal for ecommerce.

 

XXII. CHANGES TO TERMS OF SERVICE

You can and should review the most current version of the Terms of Service whenever you feel it is pertinent and at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to periodically check our website and any changes. Your continued use or access to our website or the Service after posting any changes to these Terms of Service constitutes acceptance of those changes.

 

XXIII. PRIVACY AND SECURITY

When you buy something from the website, as part of the buying and selling process, we collect the personal information you provide to us during your registration, such as your name, address and email. When you browse our store, we also automatically receive your computer's IP address to collect information that helps us understand your user profile. To protect your personal information, we take appropriate precautions and follow industry best practices to ensure that it is not lost, misused, accessed, disclosed, altered or destroyed. Credit card data will be encrypted using SSL (Secure Socket Layer) technology and stored with cutting edge encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all security requirements and ensure the security of our website hosting service and online store.

 

XXIV. CONSENT

When you provide us with personal information to complete a transaction, such as verifying your credit card, placing an order, arranging a delivery or returning a purchase, we suggest that you consent to collect and use it only for that specific reason. If we request your personal information for a secondary reason, such as marketing, we will directly request your express consent or provide you with the opportunity to say no. After choosing to register on the site or send an email, and change your mind, you can withdraw your consent at any time by sending an email to our customer service. Reading these conditions does not exempt you from consulting our Privacy Policy.

 

XXV. DISCLOSURE

We may disclose your personal information if we are required by law to do so or if we find that you have violated our Terms of Service.

 

XXVI. GENERAL ONLINE PURCHASE CONDITIONS

A. Commercial policy

TCC Whitestone, Lda, owner of the Maami Home brand, makes available, through the website, its products that can be purchased by the final consumer. We reserve the right not to process orders received from users who are not “end customers” or those who do not comply with the terms of service described above. These general terms and conditions of sale regulate the offer, transmission and acceptance of orders placed between the final customers of the Maami Home online store. The "Client" must provide TCC Whitestone, Lda with a correct and complete e-mail address or phone contact, and agrees to be contacted if necessary. The Customer must ensure that he has carefully read the information contained in our Terms and Conditions, taking into account that they will be directly applicable to the ordering of articles made through our online store. By accepting the Terms and Conditions, the Client declares that he has the necessary capacity to enter into this agreement in a conscious manner, namely the older age (18 years), and that he has understood and accepted to be bound by all of its provisions.

B. Order and payment

To order from our online store, the user must have an e-mail account and his browser must be configured to accept cookies and pop-ups, in order to allow the use of all the navigability conditions of the website. We reserve the right not to accept your order, or to cancel it even after automatic confirmation of your order. By sending the order form you are accepting the general purchase conditions. TCC Whitestone, Lda may not process orders that do not have a sufficient guarantee of good collection; when orders are incomplete or data is incorrect, or the products ordered are no longer available. In the referred cases, you will be informed by e-mail that the purchase was not successful and that Maami Home brand did not proceed with the sale, specifying the reasons for this. If an order has been placed and payment effected for products that are no longer available, TCC Whitestone, Lda will refund the money paid for unavailable items.
We ship to all countries outside the EU, with the recipient being responsible for any local sales or import taxes that may be charged for the delivery of your order. Likewise, any fees that may be charged at the time of delivery of the goods are the responsibility of the buyer.
Please refer to the shipping costs in the respective product sheets.

Your order is insured by TCC Whitestone, Lda against transport accidents, for as long as it is in transit until it is delivered to you.
We deliver products every working day, and the delivery times mentioned may vary during seasonal sales periods.
When placing an order, the Customer must choose the payment method. Maami Home, when these terms and conditions were drafted, has the following payment methods: bank transfer, Credit Card (VISA, MasterCard and AmericanExpress) and Paypal. Please do not try to pay by any other means not specified. If you do, we cannot be held responsible for loss of payment or any other damages that may result. As long as all conditions are met, the Customer may also pay part or all of the order price, depending on whether he has a promotional code or not, or whether the item is on sale or at a discount. By clicking on the “Authorize Payment” option, the Customer accepts that he intends to make the payment of the total amount indicated for the item (s) purchased, including any costs related to the shipping and delivery of the item(s). The delivery address for the purchased items will be the one on the order. Once the order has been placed and the necessary checks have been carried out by the Maami Home brand, including confirmation of payment for the order, the Customer will receive an email with the order receipt acknowledgment. If, within five days after sending the order receipt, the Maami Home brand is unable to ship it, it will inform the Customer of this fact and may cancel the order.

Other rights of non-acceptance of the order:
The Maami Home brand reserves the right to refuse any order in the following situations, being exempt from liability for any damages or costs:

• The product is no longer available / in stock (payments will be returned);
• The billing information is incorrect or non-verifiable;
• The order is classified by our Security Systems as an incorrect order or an order susceptible of fraud;
• The transfer for payment of the order was not received by us within 7 working days after the acceptance of your order;
• If we find that the Client is a minor;
• If we find that you are a reseller;
• There is an error in the price quote;
• It is not possible to deliver to the address provided.

C. Invoice

The Client may request the issuance of an invoice with his data, including his taxpayer number, and he must fill such information in the respective fields where data relating to the issuance of the invoice are requested.

D. Reservation of Ownership

TCC Whitestone, Lda owns the products until it has received its full payment.

E. Order Status and Delivery

The Maami Home brand will inform the Customer, via e-mail, as soon as it confirms the veracity of all data related to its order in the online store, also informing the status of the order. As soon as the order is ready for delivery, the Customer will receive an email with the expected date for reception. The delivery point will be the delivery address specified by the Customer. The Customer may contact Maami Home brand customer service to obtain information about the delivery of an order, using the contacts indicated on our website and online store. We deliver products from Monday to Friday. We do not make shipments during the weekend and public holidays in force in Portugal. We will try to deliver on time, to the extent commercially reasonable. As a rule, we always do this, however, we cannot guarantee timely delivery. We can only guarantee delivery of an order if the address is a residence or office located in one of the countries mentioned in the list of available countries. The Customer will receive his order at the address of his choice (with the exception of post office boxes) and if he ensures that someone is at the address indicated. A delivery is considered effected or a product is considered delivered with the signature of the delivery receipt at the agreed address, even if it is carried out by third parties present or resident there. During promotions, the delivery time may be longer than usual.
Shipping charges will apply per order. The exact price of each shipment will depend on the country and delivery conditions and are detailed in the product sheet and in the order receipt email.
The prices quoted for the transportation of the goods do not include the unloading from trucks or lorries, nor the carrying inside the house, apartment, shop, construction site, etc. Also the assembly and/or mounting are not included.
In the case of IMPOSSIBILITY OF DELIVERY in which the Customer has opted for home delivery, the Customer must ensure that he will be at the address indicated at the time of delivery of the order (or someone who on his behalf can sign the proof of delivery). If, after two attempts at home delivery, the Customer is not available to receive the order, the Customer will be provided with new information regarding the location where he can proceed to pick it up. The Customer will have 15 working days from the date of the second delivery attempt to pick up the order at the location indicated. If the Customer does not pick up the order within the indicated period, Maami Home brand will collect it and return the total amount paid by the Customer, except for the costs incurred in sending the order.

F. Order Modification and Withdrawal

The Customer may modify or withdraw his order until it is in the "Order in Preparation" status. To confirm the status of the order, you should contact our customer service. To modify or withdraw from the order, the Customer must contact our customer service as soon as possible.

G. Product Prices

The prices of the products displayed in the online store contain / include the Value Added Tax (VAT). Shipping charges are applied per order. The exact price of the shipping fee will depend on the country where your order will be delivered, as indicated above. For additional information on shipping rates by country, please contact our customer service. Prices are all quoted in euros. Please note that the change of country may have an influence on prices and also on transport costs. The total price specified in the final checkout menu includes taxes and shipping costs. Prices are quoted at the time of order confirmation. Please transfer only the exact amount specified in the order confirmation and make individual transfers per order. The prices of products presented in the online store are subject to change. TCC Whitestone, Lda reserves the right to change prices without prior notice. The prices displayed at the time of purchase are the prices applied to that purchase. Except for computer error. Please note that even though the online store is updated with extreme care and attention, it is possible that the price information contains errors. TCC Whitestone, Lda does not commit to the offer and reserves the right to cancel your order, in the event of such an error occurring.

H. Transfer of Risk

The risk of deterioration of the ordered items is borne by the Customer from the moment of delivery.

I. Quality and Guarantee

The items delivered to the Customer will, as a rule, correspond to those selected in the online store. The products offered for sale in our online store may also not correspond exactly in terms of image and colours, due to the Internet browser and due to the colour settings of the screens of the computer devices used by you. The Maami Home brand only sells items in perfect condition, so if, exceptionally, the Customer receives a defective item, we will comply with all obligations provided for in the applicable legislation regarding the warranty. In this case, the Customer must contact the customer service immediately after receiving the damaged product. If the Customer is not satisfied with any item received due to material or manufacturing flaws, including any damage incurred in transportation, he may return the items in accordance with the return instructions. The Maami Home brand does not sell second-hand products, which are defective or of inferior quality to the standards in the market.
Upon delivery, the customer must inspect the packaging in order to ascertain any damage. If the customer finds that the products are damaged, he/ she must not accept delivery of the order, which must be returned. The Maami Home brand will reimburse the amounts paid for the order as soon as the returned order is received and complete the return process. We remind you that after receiving the order, you must also check the condition of the products delivered within a period of 30 days; after this period, the Maami Home brand considers that the customer has accepted the product (s) and is not obliged to accept the exchange or return of the same.
J. Exchanges and Returns
The Customer has a period of 15 days from the date of delivery of the order to make its exchange. After this period, the Maami Home brand reserves the right not to accept exchanges. To know the exchange procedures, please contact us via email or phone, using the contacts available on our website and online store. Items that were made according to the Client's specifications or that are manifestly personalized do not give the Client a right of exchange/ return. The Maami Home brand does not exchange any items that, by their nature, do not allow them to be exchanged for reasons of hygiene/ safety, or that have been damaged by improper use of the product receiver. Exchange is subject to stock availability.
If it decides to exercise the right to return the purchased products, the Maami Home brand informs that the Customer has 15 days from the date of delivery of the order to return it, freely and without any basis. The Customer will be able to return the items purchased at the online store at no additional cost, provided that they are returned without any signs of use (the Customer may inspect the item with due care as long as it does not cause any depreciation to it), with the corresponding label, respective components (extra applications) and using the original packaging in which the items were delivered. After this period of 15 days or failure to comply with the conditions for returning the product mentioned in the previous paragraph, the Maami Home brand reserves the right not to accept returns.

The Maami Home brand is not obliged to reimburse the additional costs of delivery of the order and the product must be returned to the following address, Rua Norton de Matos 835, 4405-671 Gulpilhares, VNG, Portugal. The cost of return is the sole responsibility of the customer. TCC Whitestone, Lda does not assume any obligation in case of loss or damage occurred when sending the item. Upon reception of the item returned by the customer, and verified that it is in good condition, we will proceed to refund the entire amount paid for the item, not including shipping or return charges. The refund will be made within a maximum period of 15 working days from the date of receipt of the returned product, and the amount paid (with VAT) will be returned via bank transfer. Accordingly, you should make your bank details available to the email info@maamihome.com. We remind you that all shipping costs are the responsibility of the customer.
K. Intellectual Property
The products sold by TCC Whitestone, Lda are copyrighted by the brand Maami Home or authorized and licensed suppliers and are protected by applicable intellectual property laws. Unless expressly authorized in written form by our brand, the Customer will not be able to copy or reproduce the products ordered and/ or purchased through our online store.

L. Customer support

For additional information, you can contact us via email at info@maamihome.com or you can also do so by phone at the following number +351 220 924 778 (Portugal landline call). Available from Monday to Friday from 9 am to 1 pm and from 2 pm to 6 pm (GMT).

M. Processing of Personal Data

For detailed information on how the Client's personal data will be stored, processed and used, please access the Privacy Policy available on our website.

N. Promotions and other campaigns

When used in accordance with the established rules, a promotion code enables the user to enjoy a promotion / discount related to the purchase of a specific product or for a set of products, during the period indicated / associated with the promotional code / promotional campaign.
Promotional codes are personal and non-transferable and can only be used for purchases made in the online store. The sale, exchange or donation of a promotional code is not permitted. The use of promotional codes for commercial purposes is not permitted. Promotional codes may not be combined with other current promotions or special offers. Promotional codes are not exchangeable for cash.
TCC Whitestone, Lda has no obligation to reissue or refund promotional codes.
Without prejudice to any other rights, TCC Whitestone, Lda may have / has the right to immediately invalidate a promotional code if it has reason to suspect that it is being used: in violation of the aforementioned assumptions, by usurpation or in other cases where you have reason to do so. The same goes for other campaigns in force in the online store.

O. Change of General Conditions by the Maami Home brand

TCC Whitestone, Lda has the right to change the General Conditions at any time. The customer is subject to the principles and terms in force at the date of his order, unless the law or the competent authority imposes any changes to them.

P. Applicable law

The present general conditions and all emergent disputes related to these general conditions, including their validity, the use of the website and online store or any purchase therein must be governed by Portuguese law, namely, DL nº 7 / 2004 - electronic commerce in the internal market and treatment of personal data, Law No. 144/2015 - mechanisms for out-of-court resolution of consumer disputes, and Law No. 46/2012 - treatment of personal data and protection of privacy in electronic communications, and by the standards defined by the European Union, namely Directive 2011/83 / EU of the European Parliament and of the Council of 25 October 2011 on consumer rights and Directive 1999/44 / EC of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale of consumer goods and related guarantees.

Q. Online Complaints Book

Electronic Complaints Book
You can register your complaint in the Electronic Complaints Book. To do so, simply access the Electronic Complaints Book platform at: https://www.livroreclamacoes.pt.